PRIVACY POLICY

This Privacy Policy outlines Birdsong Cremations’ policies on the collection, use, and disclosure of your information when you use our Service and provides information on your privacy rights and protections under the law. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Capitalized words in this Privacy Policy have meanings defined in the “Definitions” section.

Definitions

• Account: A unique account created for you to access parts of our Service.
• Company (referred to as "we", "us", or "our"): Birdsong Cremations.
• Cookies: Small files placed on your device by a website, storing details of your browsing history.
• Country: Texas, United States
• Device: Any device that can access our Service, like a computer or mobile phone.
• Personal Data: Information related to an identified or identifiable individual.
• Service: Refers to our website and related services.
• Service Provider: Any third-party entity processing data on behalf of Birdsong Cremations.
• Usage Data: Data collected automatically, such as how long a user spends on each page.
• Website: Birdsong Cremations, accessible at www.birdsongcremations.com
• You: The individual or entity accessing our Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
While using our Service, we may ask you to provide certain information that can be used to identify or contact you. This includes:

• Email address
• First and last name
• Phone number
• Address, including city, state, and ZIP code

Usage Data
This is collected automatically when you interact with our Service, and may include:

• Your IP address, browser type, and browser version
• The pages of our Service that you visit, and the time spent on them
• Device identifiers and diagnostic data

Text Messaging Data
When you opt into text messaging, we may collect your phone number and consent status. Your opt-in data will not be shared with any third parties.

Tracking Technologies and Cookies

We use Cookies to track activity on our Service and store information. These tracking technologies include:

• Cookies or Browser Cookies: You can refuse all Cookies or set your browser to indicate when a Cookie is sent. However, parts of our Service may be inaccessible without Cookies.
• Web Beacons: Small graphic files in emails or on our site that track interactions for analytics purposes.

Cookies may be “Session” (deleted when you close your browser) or “Persistent” (remaining until deleted). We use both types for purposes like:

• Necessary Cookies: Essential for website functionality.
• Functionality Cookies: Used to remember your preferences.

Use of Your Personal Data

Birdsong Cremations may use Personal Data for:

• Providing and maintaining our Service.
• Managing your account.
• Contacting you via email, SMS, or phone.
• Providing customer support and responding to inquiries.
• Managing your requests and fulfilling your needs.

Sharing Your Information

• With Service Providers: We may share information with service providers who assist in service delivery.
• For Legal Reasons: In compliance with legal obligations or requests by authorities.
• Text Messaging: Opt-in data for text messaging remains confidential and is not shared.

Retention of Your Personal Data

Birdsong Cremations will retain your data only as long as necessary for the purposes outlined or to comply with legal obligations.

SMS Terms & Conditions

By opting in to receive SMS messages from Birdsong Cremations, you agree to these SMS Terms & Conditions. Please read these terms carefully as they outline the frequency of messages, potential fees, opt-in and opt-out methods.

Types of Messages - You can expect to receive SMS messages including but not limited to:

• Appointment reminders.
• Order alerts.
• Service updates.

Messaging Frequency - Upon opting in, you may receive periodic messages from Birdsong Cremations, including updates about our services, reminders, and relevant information. Messaging frequency will vary based on your interactions with our Service and current notifications.

Costs: Standard message and data rates may apply depending on your mobile carrier plan. Birdsong Cremations is not responsible for any fees charged by your mobile carrier for receiving or sending messages. Contact your carrier for more information on messaging costs.

Opt-Out Instructions: 

• Opt-In: By submitting your phone number through our website or other registration method, you are consenting to receive SMS messages from Birdsong Cremations.
• Opt-Out: You can stop receiving SMS messages at any time by replying “STOP” to any text message you receive from us. You may also contact our support team directly to adjust your communication preferences. Upon receipt of your opt-out request, you will receive a confirmation message, and no further messages will be sent unless you opt back in.

Security of Your Data

We implement security measures to protect your Personal Data. However, no online transmission is 100% secure.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted here, and we recommend reviewing this page for updates.

Contact Us
If you have any questions, please contact us:
Email: cs@birdsongcremations.com
Phone: 281-214-2090

Last Updated: January 18, 2025